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Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Soundcore’s warehouse for inspection, the refund process will begin.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through Soundcore’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Soundcore or Soundcore’s authorized resellers are covered by an 18-month warranty, starting from the date of purchase.

Quality-related warranty claims on purchases made through Soundcore’s authorized distributors and retailers are handled through Soundcore.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.